Distance Sales Contract

ARTICLE 2

1.1. SELLER
Name: Muravie Wallpaper
Address: Fener Mah., Bülent Ecevit Boulevard SGT Plaza 40/A, 07000 Muratpaşa/Antalya
Phone: +1 307 222 2542 
Email: info@muravie.com

1.2. RECIPIENT
Name Surname / TR.No.
Address
Telephone
E-mail

ARTICLE 2 – Subject

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically (e-commerce) from the SELLER’s muravie.com website.

The BUYER accepts and declares that he/she has been informed by the SELLER in a clear, understandable and internet-friendly manner (e-commerce site) regarding the SELLER’s name, title, full address, telephone and other contact information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and expenses, etc., all preliminary information regarding the goods subject to sale, the use of the right of “withdrawal” and how to use this right, official authorities to whom they can submit their complaints and objections, etc., and that he/she has confirmed this preliminary information electronically and subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website muravie.com and the invoice issued upon the order placed by the BUYER are integral parts of this contract.

ARTICLE 3 – Contractual Product/Payment/Delivery Information

The type and kind of product/products purchased electronically, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee are as follows. The person to be invoiced must be the same as the person making the contract. The information below must be accurate and complete. The BUYER agrees to fully cover any damages that may arise from the inaccuracy or incompleteness of this information, and the BUYER also accepts all liability that may arise from this situation.

SELLER reserves the right to stop the order when it deems necessary and when the information provided by the BUYER does not match the truth. In cases where SELLER detects a problem in the order, if it cannot reach the BUYER through the phone, e-mail and mail addresses provided by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, SELLER will cancel the order in order to prevent damage to both parties.

Payment Method: Credit Card/Bank Transfer (EFT)
Delivery Person:
Telephone Number:
Delivery Address:
Invoice Person/Institution:
Invoice Address:
Tax Office:
Tax Registration Number:

ARTICLE 4 – Date of Contract and Force Majeure

The contract date is the date ../../…. when the order is placed by the BUYER.

Situations that do not exist or are unforeseen at the time the contract is signed, that develop beyond the control of the parties, and that make it impossible for one or both parties to partially or completely fulfill their obligations and responsibilities undertaken under the contract or to fulfill them on time, will be considered force majeure (natural disaster, war, terrorism, riot, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party in whose person the force majeure occurs will immediately notify the other party of the situation in writing.

During the continuation of force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5 – Seller’s Rights and Obligations

5.1. SELLER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop from muravie.com. SELLER will assume that the age stated by the BUYER in the contract is correct. However, SELLER will not be held responsible in any way due to the BUYER writing his/her age incorrectly.

5.3. muravie.com is not responsible for price errors that occur due to system errors. Accordingly, the SELLER is not responsible for advertising or pricing errors that may occur due to interventions on the system, design or illegal means on the website. The BUYER cannot claim rights from the SELLER based on system errors.

5.4. You can shop from muravie.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which the transfer is not made within a week from the date of order will be canceled. The time the orders are taken into process is not the time the order is given, but the time when the necessary collection from the credit card account is made or when the transfer (EFT) reaches the bank accounts. Payment methods such as paid shipment or postal checks that are made without consultation with customer services will not be accepted.

Article 6 – Rights and Obligations of the Buyer

6.1. BUYER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure reasons.

6.2. BUYER accepts and undertakes that by placing an order, he/she is deemed to have accepted the terms of the business contract and will make the payment in accordance with the payment method specified in the contract.

6.3. BUYER accepts and declares that he/she has received clear, understandable and internet-friendly information on the SELLER’s name, title, full address, telephone and other contact information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and expenses, etc., all preliminary information about the goods subject to sale, the use of the right of “withdrawal” and how to use this right, official authorities to whom he/she can submit complaints and objections, etc. from the muravie.com website, and that he/she has confirmed this preliminary information electronically.

6.4. Depending on the previous article, the BUYER declares that he/she has read and is informed about the muravie.com order/payment/usage procedure information, which includes the product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and that he/she has given the necessary confirmation electronically.

6.5. The BUYER accepts and undertakes not to damage the product or its packaging in any way if he/she wishes to return the product he/she purchased, and to return the original invoice and delivery note at the time of return.

Article 7 – Order/Payment Procedure

Order:

After the VAT-included TL amount (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the BUYER, it is processed via the POS of the relevant bank card. Therefore, an order confirmation e-mail is sent to the customer before the orders are shipped. Shipment will not be made without sending the Order Confirmation e-mail.

Any disruption in the process or problems that may arise regarding the credit card will be notified to the BUYER by using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the BUYER may be asked to contact his/her bank. The time the orders are taken into process is not the time the order is given, but the time when the necessary collection from the credit card account is made or when it is determined that the transfer (EFT) has reached the SELLER’s accounts.

In the event that it is understood that the contracted goods cannot be supplied due to a legitimate reason and/or a stock problem is encountered, another good of equal quality and price may be sent to the BUYER, provided that the BUYER is immediately informed in a clear and understandable manner and approves, or another new product may be sent in line with the BUYER’s request and choice, the product may be waited to be in stock or the other obstacle preventing delivery may be eliminated, and/or the order may be cancelled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the BUYER will be informed of this situation, the total amount paid and any documents that put him under debt will be returned to him within ten days at the latest, and the contract will be cancelled. In such a case, the BUYER will not have any additional material or moral damage claims from the SELLER.

Payment:

muravie.com offers cash transfer order options to BUYERS who do not want to use their credit card information on the internet. In payment by transfer, BUYER can choose the most suitable bank for them and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making a transfer and/or EFT, the “Sender Information” must be the same as the Invoice Information and the order number must be written.

If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER’s credit card by unauthorized persons for reasons not caused by the BUYER’s fault after the delivery of the product, the BUYER is required to send the product delivered to him/her to the SELLER within 10 days. In such cases, the shipping costs belong to the BUYER.

If the BUYER has chosen to make payment by credit card, the BUYER accepts, declares and undertakes that it will also confirm the relevant interest rates and default interest information from its bank, and that the provisions regarding interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER in accordance with the provisions of the current legislation.

Article 8 – Shipment/Delivery Procedure

Shipment:

Upon the sending of the order confirmation e-mail, the product/products will be delivered to the cargo company that the SELLER has an agreement with.

Delivery:

The product/products will be delivered to the BUYER’s address via the Cargo Company that the SELLER has an agreement with. The delivery period is 30 days from the sending of the order confirmation e-mail and the establishment of the contract. This period may be extended by a maximum of ten days provided that the BUYER is notified in writing or via a continuous data carrier in advance.

The products will be sent to regions where cargo companies do not deliver to addresses with a telephone notification.

In regions where the Cargo Company delivers once a week, there may be a delay in the specified day period in cases of errors and deficiencies in the shipment information, and in cases such as some social events and natural disasters. The BUYER cannot impose any liability on the SELLER due to these delays. If the product is to be delivered to a person/organization other than the BUYER, the SELLER is not responsible for any extra shipping costs that may arise from the person/organization to whom the product is to be delivered not accepting the delivery, incorrect shipping information and/or the BUYER not being there. If the product/products have not reached the customer within the specified days, delivery problems should be reported to customer services immediately using the e-mail address info@muravie.com

In case of damaged packages; damaged packages should not be accepted and a report should be prepared by the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the BUYER has the right to have the package opened there, to check that the products were delivered without damage and to request that the situation be determined with a report. Once the package is received by the BUYER, it is accepted that the Cargo Company has fully performed its duty. If the package is not accepted and a report is prepared, the situation should be reported to the SELLER Customer Services as soon as possible, together with the copy of the report that remains with the BUYER.

Article 9 – Procedure Regarding Product Return and Right of Withdrawal

Product Return:

The BUYER has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying any penalty. In order for the return transactions to be carried out in accordance with the general circular of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the 2 invoices belonging to the SELLER delivered with the goods completely and correctly, sign them and send one copy to the SELLER together with the product and keep the other copy in his/her possession. The right of withdrawal period starts from the day the goods are delivered to the BUYER. The return shipping cost of the returned product or products must be covered by the BUYER.

The right of withdrawal does not apply to goods prepared in accordance with the BUYER’s requests and/or clearly in line with his/her personal needs.

If the BUYER exercises his right of withdrawal, the SELLER shall return the total amount received and any documents, if any, that put the consumer in debt, within ten days at the latest from the date the invoice containing the notice of withdrawal reaches the product, without charging any expense to the consumer.

The decrease in the value of the goods received or the existence of a reason that makes return impossible does not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the SELLER must compensate the value of the goods or the decrease in its value.

The general return period for each product received inadvertently is 7 days. During this period, the return of products whose packaging has been opened, used, damaged, etc. is not accepted. The return must be made with the original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use, or other situations are detected in the product and its packaging received inadvertently, and if the product cannot be returned in the same condition as when it was delivered to the BUYER, the product will not be accepted for return and the price will not be refunded.

For product returns, the situation should be reported to customer services first. The information that the product will be sent back is communicated to the customer by the SELLER. After this meeting, the product should be delivered to the SELLER via the Cargo company that delivers to the BUYER’s address, together with the invoice containing the information about the return. If the returned product that reaches the SELLER meets the conditions specified in this contract, it will be accepted as a return and the refund will be made to the BUYER’s credit card/account. No refund will be made without returning the product. The period for the reflection of refunds made to the Credit Card on the credit card accounts is at the discretion of the relevant bank.

If the shopping was done with a credit card and in installments, the credit card refund procedure will be applied as follows: The Bank makes the refund to the BUYER in installments, depending on the number of installments the BUYER has requested to purchase the product. After the SELLER pays the entire product price to the bank in one go, in case the installment expenses made from the Bank POS are refunded to the BUYER’s credit card, the requested refund amounts are transferred to the holder accounts by the Bank in installments so that the parties involved in the matter do not suffer. The installment amounts paid by the BUYER until the cancellation of the sale will be reflected to the card as 1 (one) refund each month if the refund date does not coincide with the card’s account closing dates, and the buyer will receive the installments paid before the refund for an additional month after the installments of the sale are completed, for the number of installments paid before the refund, and will be deducted from their current debts.

In the event of a return of goods and services purchased with the card, the SELLER cannot make a cash payment to the BUYER due to the contract it has made with the Bank. In the event of a return transaction, the member business, namely the SELLER, will make the refund through the relevant software, and since the member business, namely the SELLER, is obliged to pay the relevant amount to the Bank in cash or as a deduction, cash payment cannot be made to the BUYER according to the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the BUYER makes a one-time payment to the Bank.

Article 10 – Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the conditions specified below: The SELLER’s warranty liability only applies to consumers covered by Law No. 4077. The provisions of the Turkish Commercial Code shall apply to commercial transactions.

Article 11 – Privacy

The information provided by the BUYER to the SELLER for the purpose of making payment with the information specified in this contract shall not be shared with 3rd parties by the SELLER.

The SELLER may only disclose this information within the framework of the existence of an administrative/legal obligation. If the SELLER has the information requested from it within the scope of any legal investigation with documented investigative capacity, it may provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used to obtain provision by securely transmitting it to the relevant banks during the collection process and after provision, it is deleted from the system.

Information such as the BUYER’s e-mail address, mailing address and telephone are only used by the SELLER for standard product delivery and notification procedures. In some periods, campaign information, information about new products, and promotional information may be sent to the BUYER after approval.

Article 12 – Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER’s or SELLER’s place of residence are authorized up to the value declared by the Ministry of Industry and Trade every December.